Frequently asked questions

What is Parkl?

Parkl is an app built for drivers that offers a broad yet clear solution for managing on-street and off-street parking, EV charging and highway vignettes. The app helps with on-street parking through automatic zone identification and optional automatic renewal, while also offering spare off-street parking spaces, for example in the car parks of hotels, office buildings and residential blocks. With the app you can also easily use the hundreds of public EV charging points in the Parkl network, and manage your highway vignettes here too. If you use a company car or drive as part of a fleet, you can pay according to your employer's settings.

Where can I download Parkl, and which platforms does it run on?

The Parkl app can be downloaded for iOS from the App Store and for Android from the Google Play Store.

Can I only use it on a smartphone? Do I need an internet connection?

To use Parkl, a stable internet connection and the installation of the app on your smartphone or tablet are required.

Can more than one person use a single user account?

No, each account can only be used by one person. However, you can add several cars to one account, so you can conveniently manage your different vehicles.

How do I access the app's various features?

On the Private home screen, four main tiles help with quick navigation: on-street parking, off-street parking, EV charging and highway vignette. You can access the services directly through these.

How does quick start work?

Tapping the chosen tile under Quick Start automatically shows the nearest car park or charging point to your current location. From the location's detail page you can start parking or charging without having to search. A nearby location might not appear if there are several car parks or charging stations in the area, or if there is no available location nearby at all.

Where can I access the app's walkthrough?

The walkthrough appears automatically after the first installation. You can watch it again later from the Settings page, under the Parkl menu item, with the "Get to know the app!" button.

How do I log in on a new device?

Log in with the email address and password you provided earlier. If you registered with a Facebook, Google or Apple account, you can log in with that too.

How can I change my details?

You can change your details on the Profile page, under the Personal details menu item.

How can I change my registered email address?

On the Profile page, under the Personal details menu item. If you run into any trouble with this, write to our customer service at help@parkl.net, and we'll help you out.

How can I delete my user account?

At the bottom of the Profile page, under the Manage profile menu item, with the Delete user account button.

Can I use the app with a different car than the one whose licence plate I registered?

Parkl identifies users by their car's licence plate. The app can handle several licence plates, but you can only actively use one at a time during a parking or charging session.

How do I set my favourite vehicle?

On the Profile page, under the Vehicles menu item, select the vehicle, tap the Edit button, turn on the Favourite feature, then save. If you give the vehicle a nickname, that will appear in your transactions. You can also change the favourite vehicle on the map when starting a parking session by tapping the small car icon. The favourite vehicle will be the default unless you manually choose another one.

How do I specify my vehicle's type?

On the Profile page, under the Vehicles menu item, select the vehicle, tap the Edit button, set the type, then save. Choosing the right category matters because the type of highway vignette shown is based on it, and the hourly rate for on-street parking may also differ by vehicle type.

How do I know which category my vehicle falls into?

The fee categories are shown in the National Toll Payment Services' summary diagram.

How can I indicate that I'm using the app with an electric car?

On the Profile page, under the Vehicles menu item, turn on the Chargeable feature for the vehicle, then save.

How can I turn on Instant parking?

On the Profile page, under the Vehicles menu item, select the vehicle, tap the Edit button, turn on the Instant parking feature, then save.

How does the search work for off-street car parks?

On the Private dashboard, tap the off-street parking tile, then the Search button, and type in your destination. Results are marked on the map with a yellow pin.

How do I get from the car park to my destination?

If, after searching, you tap on a car park near your destination, the app shows you the walking route between the car park and your destination, and also estimates the walking time.

What do the pins on the map indicate?

The pins show the off-street car parks near you and their hourly rate. Tapping a pin shows the car park's name and hourly rate.

• Purple: available car park
• Purple with lighter text: full car park
• Black: selected car park
• Grey: temporarily closed
• A lightning bolt next to the pin: the car park also has a charger

What is Instant parking, and how does it work?

Where available (for example in shopping centres), the barrier opens automatically based on number plate recognition, so you don't need to open the gate separately in the app. You can turn on this feature on the Profile page, under the Vehicles menu item.

How do I open the gate or barrier?

Parkl installs its own purpose-built device in car parks, so you can open the gate with a single tap, from your phone. At locations that support Instant parking, the barrier opens automatically based on number plate recognition.

What should I do if I can't open the gate?

Check that you have an internet connection, that you're at the right gate, and that you have an active parking session at that location. If it still doesn't work, contact the car park operator, or call our customer service: +36 1 8 555 777.

How do I know where I can park?

If you get a specific space number after opening the barrier, look for the corresponding space. Otherwise, the app will indicate whether you can park in any free space, any free Parkl space, or a specific space (for example P-001).

Can I come and go while my parking session is running?

Not by car, but on foot, yes.

What should I do if I can't get out of the car park on foot?

You can only use the app to exit on foot if the car park has no separate pedestrian exit and you can only leave the building through the vehicle exit. In every other case, use the pedestrian exit.

What's the minimum parking time?

There's no minimum parking time, but at most locations you won't be charged for parking sessions shorter than 10 minutes.

How does the space owner know that I'm using their space?

The owner can see in the Parkl admin interface who is parking with them and the licence plate of their car.

How do I buy and use a pass?

If you have a valid pass for a car park, tapping the Start button on the car park's detail page will automatically start pass-based parking. You can also find your passes under the Transactions / Passes menu item, and you can start parking from the pass details page as well.

What types of passes are there?

• Daily – On a given day, between 00:00 and 23:59
• 24-hour – For 24 hours from the time of purchase
• 7-day – From 00:00 on the chosen day, for 7 days
• Weekly – From 00:00 on the first day of the week until 23:59 on the last day
• 30-day – From 00:00 on the chosen day, for 30 days
• Monthly – From 00:00 on the first day of the month until 23:59 on the last day
• 365-day – From 00:00 on the chosen day, for 365 days

Except for the 24-hour and monthly passes, you can set the start of the validity period yourself: in the VALIDITY field, tap the Edit option (pencil icon).

What restrictions apply to passes?

Some passes are only valid during a specific period. A period-based pass can only be used within a given time window (for example a night pass: 18:00–8:00), while a weekend pass is only valid on weekends, acting like a daily pass. We always state these conditions on the Buy pass page, next to the pass type.

Can I buy several passes at the same time?

Yes, but a pass can only ever be used in the car park it was purchased for.

How do I start on-street parking?

On the Private home screen, tap the On-street parking tile, and select the suggested zone. If you need a different zone, change it with the Edit button, or tap the zone you want on the map. Then tap the Select button, check the details, and start parking with the Start button.

How do I enter the zone code?

The On-street parking tile shows the map with your current location. For a different zone, tap the Edit button (pencil icon), type in the zone code, then tap the Select button twice. The information window shows the details, and you can start parking with the Start button. Tip: if you zoom out far enough on the map, a Zone code button appears to help you enter the code.

How do I search for a zone at a different location?

On the On-street parking tile, tap the Search button (magnifying-glass icon) and type in your destination. The app will offer the parking zone for that destination: tap Select, then Start.

How do I stop a parking session?

You'll find your active on-street parking session in the Active menu item or on the On-street parking tile. You can stop it in either place.

How does automatic renewal work?

Select the zone, then scroll to the bottom of the pop-up information window. On the automatic renewal tile, drag the switch to the right.

How does the custom reminder work?

On the custom notification tile you can add 30, 60 or 90 minutes to the current time. Choose the time and tap the Save button.

Why do different vehicle types pay different rates?

Under NMFR regulations, the fee for certain vehicle categories can vary by zone. Trucks, for example, pay a higher fee in some zones, such as the city centre, while motorbikes can park for free in certain zones. You'll find the current rules and rates in the zone description.

How do I find a charger and start charging?

On the Private dashboard, tap the EV charging tile. On the map, tap the Search button (magnifying-glass icon), type in your destination, choose the right charging point, then tap the Select button. You can then start charging.

How do I choose the charging connector?

In the pop-up window for the selected charging location, under the Connectors menu item. For roaming charging, chargers are identified not by Parkl's four-digit ID but by their own ID (for example HU*LDL*E0123456 or HU*MOL*E0123*1).

How do I stop charging?

The ongoing charging session appears on the Private dashboard. You can finish it with the Stop charging button.

Which connector can I use to charge my car?

After choosing the charging point, you can pick from three connector types: CHAdeMO (DC), CCS (DC) or Type 2 (AC).

What do the pins on the map indicate?

• Purple: the charging point is currently available
• Light purple: available roaming partner charging point
• Black: charging point you've selected
• Grey: the charging point is currently not operating

One, two or three lightning bolts on the pin indicate the highest charging power available at that location.

How can I filter on the map?

You can filter to show only Parkl or roaming chargers, as well as by connector type, minimum charging power and whether a charging cable is available on site. You can also choose to show only chargers that are currently operating and available for anyone to use. The app remembers your filter settings.

How can I see nearby chargers in a list?

By tapping the list icon in the bottom-right corner of the map.

What is roaming charging, and which providers' chargers can I use with it?

With roaming charging, you can use not only Parkl-operated chargers but also E.ON, IONITY, Lidl, Mobiliti, MOL, OMV and Shell charging points through the Parkl app. The feature has been available since July 2025.

Why haven't I received details of my roaming charging session closing?

Some roaming partners don't immediately send the data about the end of a charging session that Parkl uses to initiate payment. Until then, the session appears as Unsettled on the History tab of the Transactions page. As soon as the closing data arrives, payment starts automatically.

How do I buy a highway vignette?

Tap the New vignette button on the highway vignette tile or in the transactions list. In the app you can buy vignettes for motorbikes, cars (including with a trailer), motorhomes, vans and trailers under 3.5 tonnes. Tolls for vehicles heavier than 3.5 tonnes must be paid through the HU-GO system, which Parkl does not handle.

Where can I find my existing vignettes?

Tapping the highway vignette tile opens the Transactions / Vignette page, where you'll see your valid vignettes. Expired vignettes are under the History menu item.

What happens if the vignette purchase fails?

If the error occurred in Parkl's or the NMFR's system (and not on your end, for example due to insufficient funds), get in touch with our customer service. You can also call us directly from the error message window.

How do I pay?

Payment takes place within the app, through OTP Simple's system. Your card details are managed and stored by Simple. Payment is entirely cashless and automatic.

How do I add my bank card?

You can add and change it on the Profile page, under the Payment methods menu item. Here you can also give your card a nickname so you recognise it more easily in your transactions.

How do I set my default card?

On the Profile page, under the Payment methods menu item, select the card, tap the Edit button, turn on the Favourite feature, then save. The card and vehicle marked as favourites will be the default for every transaction, unless you manually choose another one.

When is the money taken?

Immediately after the parking or charging session ends. There's no pre-authorised amount and no balance to top up.

What happens if there isn't enough money on my card?

You can still drive out of the car park, but you won't be able to start a new parking session until you settle the debt with the charged card, or add a new card that Parkl can charge the amount to.

What's the convenience fee?

The convenience fee is a charge for using the digital service, similar to paying a motorway toll online, buying a ticket, or home delivery.

• Off-street parking – HUF 125 / transaction
• Pass purchase – HUF 125 / transaction
• Charging at a Parkl-operated charger – HUF 125 / transaction
• Roaming charging – HUF 450 / session (waived with a valid Roaming Subscription)
• Highway vignette – varies by vignette type

We always show the service fee and the convenience fee separately on the receipt.

How is the fee calculated?

• Off-street parking: mostly by the minute, from entry to exit.
• On-street parking: by the minute, from starting the session to ending it.
• Charging at Parkl chargers and roaming chargers: based on consumption (kWh), time, or the operator's settings.
• Highway vignette: based on the type and validity of the vignette, at the moment of purchase. The vignette is valid immediately for the licence plate given.

Will I get an invoice?

We email a receipt for every transaction. You can request a VAT invoice on the Profile page, under the Billing menu item. On the first day of every month we send a summary invoice for the previous month's parking, charging and vignette purchases.

Where do I enter my billing address?

On the Profile page, under the Billing menu item.

What coupons are available?

Refer-a-friend coupon: on the Profile page, under the Coupons menu item, you'll find your unique code, which you can share. If a friend redeems it, they get a coupon worth HUF 500, valid for 30 days, for off-street parking, on-street parking or EV charging. You then also receive the same kind of coupon, for every code redeemed.

Promotional coupon: codes published in periodic campaigns (announcements, press materials, social media, newsletters), which are always valid for a given service and period.

Where do I find coupons and how do I add them?

On the Profile page, under the Coupons menu item. You can add a code with the New coupon button, and check its validity, value and usability in the Active coupons section.

What should I know about using coupons?

• A coupon can only be used once.
• The system always applies the coupon expiring soonest, and deducts its value at the end of the transaction.
• Any unused remainder cannot be carried over to a later transaction.
• It can't be used for buying a pass.
• It's not valid for roaming charging, only for Parkl-operated services.
• It can't be applied for corporate billing.

How do I join my company in Parkl?

On the Profile page, under the Corporate profile menu item, enter the eight-digit code you received by email. The corporate profile will then also appear on the Private dashboard.

I already have a Parkl account. Do I need to create a new one for company parking?

No. Accept the invitation from your company on the phone that has Parkl installed and that you're logged in on. On request we can change your email address to your company email, but then all receipts, including for private parking, will be sent there too.

Do I have to register with a company email address?

Parkl has no such requirement, but your employer may ask for it. If you registered with the wrong address, you don't need to delete your account: you can change it on the Profile page, under the Personal details menu item, or write to help@parkl.net.

Do I need to register a bank card if I only park through my company?

No. If you do register a card anyway, you can also park in other Parkl car parks, and where Instant parking is available (for example in shopping centres), we'll open the barrier automatically. However, you do need a bank card to use the Private dashboard.

How is it decided whether I pay with a corporate or my own card?

The payment method is determined by whether you start the service from the Fleet or the Private dashboard. For Instant parking, you'll find the Fleet payment method switch on the Profile page, under the Billing menu item. This is available if you've accepted the company invitation and are a member of the fleet.

Why can't I tap on some features?

On the Fleet home screen, services are active depending on your permissions. Active services work the same way as on the Private dashboard, but the payment method is always the corporate fleet; you can't choose your own bank card here.

How does quick start work on the Fleet dashboard?

The same way as in private use. See above: About the app / How does quick start work?

What is corporate roaming charging, and how do I start it?

With roaming charging, besides Parkl chargers you can also use E.ON, IONITY, Lidl, Mobiliti, MOL, OMV and Shell charging points. With a corporate profile, start it on the Fleet home screen with the Start charging button: choose a location, vehicle and connector. Your employer needs to enable this feature, and you need Parkl Fleet user rights. Your company administrator can help with access questions.

How do I book a parking space?

On the Home screen, tap the Book parking button, and choose the location, arrival and departure time, and the vehicle. You can also create a booking on the Transactions / Bookings page. You'll see your bookings there, and also on the dashboard if you don't have another parking session running.

How do I start parking?

With the Start parking button on the Home screen, if your company has open-ended spaces available. If it only has bookable spaces, the button won't appear, and you can start parking from the booking details instead.

Where do I find my Office passes?

On the Transactions page, under the Passes tab. Tapping the pass card shows the details, and you can also start parking from there.

How do I start charging at the office?

With the Start charging button on the Home screen: choose a location, vehicle and connector, then start it.

Where can I see my active transactions?

On the Home screen, next to the service in use, as well as on the Transactions page.

How do I reach customer service?

On the Settings page, under the Help menu item, you can contact us by email or Facebook, including for any problem that comes up during parking, charging or roaming charging. In urgent cases you can also reach us by phone: +36 1 8 555 777.

What happens if my phone runs out of battery, or I have no internet connection?

Let us know about the problem as soon as you can, and we'll help you resolve it.

How can I set up notifications?

You can turn push notifications on or off on the Settings page, under the Notifications menu item, and choose which messages you'd like to receive there.

How can I rate the app?

On the Settings page, in the Parkl section. From there we'll direct you to the App Store or Google Play, where you can leave your rating.